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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

THRYVE Clinic — Booking Terms & Conditions


Last updated: December 2025


Clients must ensure they have read these Terms & Conditions before booking.By booking an appointment with THRYVE Clinic, you are agreeing to the following:


1. Cancellation & Rescheduling Policy


Our appointments are reserved exclusively for you. To protect our clinicians’ time and ensure fairness to all patients, we operate the following policy:


1.1 Notice Period


We require 48 hours’ notice if you need to cancel or amend your appointment.


Cancellations or amendments with less than 48 hours’ notice will result in the loss of your booking fee.


1.2 Courtesy Reminders


You will receive an SMS reminder two days before your appointment.Please note:This reminder is a courtesy only and does not replace your responsibility to attend.


1.3 Changing Your Booking


Due to the bespoke nature of our services:


A minimum of 2 days’ notice is required to change your appointment type or add additional services.


1.4 How to Cancel


Appointments must be cancelled Via our online booking system.


1.5 Booking Fee Rules


Missed appointments or cancellations made within 48 hours are not eligible for refund or transfer.


With more than 48 hours’ notice, your booking may be moved to an alternative time within the next 6 weeks, at the clinic’s discretion.


Rescheduling may only occur twice consecutively; beyond this point, a new booking fee will be required.


If you cancel without rescheduling, the booking fee is non-refundable under all circumstances, but may be transferable, depending on the situation.


1.6 Gift Vouchers


Gift vouchers:


Are non-refundable


Must be used within 12 months


Cannot be redeemed for cash


1.7 Right to Refuse Treatment


We reserve the right to refuse treatment to any client at any time, for any clinical or professional reason.


2. Treatment Conditions


2.1 Booking Fees


All appointments require a non-refundable booking fee, which varies per treatment.This fee:


Is transferable with more than 48 hours’ notice


Is non-refundable upon cancellation or non-attendance


2.2 Consultations


Consultations incur a non-refundable fee reflecting the clinician’s expertise and time.


This booking fee will be deducted from your treatment cost if booked within 4 weeks.


Should you proceed with treatment at a later date, a new consultation and associated fee will be required.


2.3 Consent & Medical Suitability


Before any treatment begins, you must sign a consent form confirming that:


You understand the risks and benefits of treatment.


You accept that results are subjective and cannot be guaranteed


No refunds will be issued for results deemed unsatisfactory after treatment if the procedure has been carried out correctly.


2.4 Accuracy of Medical Information


You are responsible for providing complete and accurate medical and medication history.Failure to disclose relevant information may affect treatment suitability and safety.The clinic cannot be held liable for any issues arising from withheld information.


3. Complications


While complications are rare, they can occur. 


We are committed to supporting you throughout your treatment journey.


If urgent review is required, you may need to attend another THRYVE location or a medical facility.


In rare cases requiring specialist or hospital care, you may be referred to the NHS or, if preferred, a private provider at your own cost.


Private medical insurance may not cover complications resulting from aesthetic or cosmetic procedures.


4. Liability


THRYVE Clinic accepts no responsibility for:


Economic losses (including loss of earnings or profit)


Special, indirect, or consequential damages


Complications or outcomes resulting from failure to follow aftercare advice


Issues arising from failure to disclose medical history


Nothing in these terms excludes liability for Death or personal injury.


Children


Children under 12 are not permitted in treatment rooms.If attending with a child, a responsible adult must accompany them and supervise at all times.


5. Complaints


We aim to deliver exceptional care, but if you feel something has not met your expectations:


5.1 How to Complain


Complaints must be submitted either:


Verbally, by telephone, or


In writing to hello@thryveclinic.co.uk


Complaints cannot be managed via social media.


5.2 Response Times


You will receive an acknowledgement within 72 hours.


An investigation will follow, which may include an in-clinic review.


If unresolved, your case will be escalated to the Clinic Director.


5.3 Gesture of Goodwill


Where goodwill is offered, a signed agreement will be completed in-clinic and witnessed.


5.4 Medical Queries


Booking coordinators cannot provide clinical advice.Questions will be forwarded to our medical team or addressed during your appointment.


6. Photography & Images


6.1 Clinical Photography


Images taken in clinic are stored securely for medical documentation purposes.


6.2 Consent for Marketing Use


If you provide written consent for us to use your images:


Consent remains valid until withdrawn


Withdrawal must be emailed to hello@thryveclinic.co.uk


We will confirm withdrawal within 48 hours


If you do not receive confirmation, your consent has not been withdrawn.


7. Terms of Agreement


By booking an appointment, you acknowledge and agree to comply with these Terms & Conditions, which are designed to protect your safety, our clinicians, and the integrity of your care.